Something not right?

Before you write

I paid but the app is still locked.

Open the app’s Settings (or the purchase screen) and tap Restore purchases, signed in with the same Apple ID you bought with. If the App Store shows the purchase but the app still does not unlock, write to us with the app’s name.

I want a refund.

Apple takes the payment, so Apple issues refunds. Go to reportaproblem.apple.com, find the purchase and choose “Request a refund”. We cannot refund directly, but we would still like to hear what went wrong.

How do I cancel a subscription?

On your iPhone: Settings → your name → Subscriptions → the app → Cancel. Deleting the app does not cancel a subscription; only that screen does.

The sound stopped in the night.

In our sleep apps, check the timer first — if it is set to anything other than “until you stop it”, the sound was meant to fade at that time. If another app starts playing audio, iOS hands it the speaker and ours stays paused; tap play to start again. If neither explains it, write to us with the app, your iPhone model, iOS version and roughly when it stopped.

Where is my data, and how do I delete it?

On your phone only. Delete the app and it is gone. Details in the privacy policy.

Does it work on iPad, Mac or Android?

Our apps are made for iPhone. Some run on iPad in compatibility mode. There are no Android versions.

Requests and ideas

Tell us what is missing. Every request is weighed against keeping each app small enough to trust, but the list is real and it is read. hello@frekvens.app